30-day no-questions-asked refund policy
Refund requests and status
Before choosing a plan, review how to request a refund and what information to keep. K7VPN offers a 30-day no-questions-asked refund policy. See the Terms of Service for eligibility and request requirements. Refunds aren’t automatic; submit a request through a support ticket in your account so it can be matched to the relevant order.
To request a refund, sign in to the account used for payment and open a support ticket. Identify the order you want refunded and keep your payment record. If you have multiple orders, specify which one to avoid confusion with your current plan, pending orders, or past orders. You don’t need to share your account password, and don’t send your full subscription link as proof of payment.
After submitting your request, follow replies and progress in the same ticket. If more information is needed, add it to the existing order discussion. Verification and further handling are subject to the ticket response; this page doesn’t promise a processing time. If you’re having connection issues, you can describe them for troubleshooting first. Whether to request a refund is up to you.
Open a support ticket